Plans to overhaul NSW's Taxi regulations which would directly result in more Taxis on the road have been announced.' We are pleased to say that the Government has been responsive to these concerns.
These regulations have created a shortage of Taxis and need urgent reform is needed to ensure Sydney residents can get a taxi when they want one. '13cabs have also been in discussions with the State Government about the need to remove restrictive regulations which limit the number of Taxis that can operate on Sydney's roads. While we understand it will be of little consolation to Ms Terry, we are pleased to report that service levels are returning pre-COVID levels.' This has created some logistical challenges that at times have been hard to overcome. Unfortunately, as we have emerged from the pandemic there have been challenges getting all our Drivers back on the road as quickly as demand has returned. Our company prides itself on providing a universal service that can be accessed by all.
The Driver who contacted Ms Terry has been contacted and will be asked to explain their actions. 'We have investigated the booking made by Ms Terry and it appears that despite every effort being made, including 13cabs offering Drivers a significant financial incentive to take the work, no vehicle could be found. '13cabs is deeply troubled to hear about Ms Terry's experience and apologises unreservedly.'
